Privacy Policy

Last updated: 18 August 2026

1. Who we are

Veltreno Automotive is an online automotive accessories store operated from China. We sell and deliver products to customers in Australia through veltrenoauto.com.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order, contact us or otherwise interact with us.

We handle personal information under this policy and applicable law. Where the Australian Privacy Act 1988 and the Australian Privacy Principles apply to us, we will handle personal information consistently with those requirements.

2. Personal information we collect

• Name, email address, telephone number, billing address and delivery address.
• Account details, login records and account preferences.
• Order details, including products, vehicle fitment selections, order value, currency, delivery status, tracking, cancellations, returns and refunds.
• Limited payment and transaction information received from a payment provider, such as transaction identifier, payment status and payer details.
• Messages, enquiries, complaints, reviews and information you send to us.
• Marketing preferences and records of consent or unsubscribe requests.
• Technical information such as IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps, cookie identifiers and website activity.

We do not ask customers to provide sensitive information unless it is reasonably necessary for a particular request. If you do not provide information required at checkout, we may be unable to process, dispatch or deliver your order.

3. How we collect information

• Directly from you when you register, order, contact us or enter information on the website.
• Automatically through WordPress, WooCommerce, server logs, cookies and similar technologies.
• From service providers involved in payments, fraud prevention, hosting, website security, logistics, delivery and customer support.

4. How we use personal information

• Create and manage customer accounts.
• Process payments, orders, cancellations, returns and refunds.
• Prepare orders in China and deliver them to Australia.
• Provide tracking and delivery support.
• Communicate about orders, accounts and customer-service requests.
• Detect fraud, abuse, security incidents and technical problems.
• Operate, secure, troubleshoot and improve the website.
• Maintain business, accounting and transaction records.
• Comply with applicable laws and respond to lawful requests.
• Send marketing communications only where we have consent or are otherwise permitted by law.

We do not sell customer personal information.

5. Payments

Payments are currently processed through PayPal. PayPal collects and handles payment credentials under its own privacy terms. We do not receive your PayPal password and ordinarily do not receive your complete payment-card number when PayPal processes the payment.

We may receive information needed to confirm and manage a transaction, including your name, contact details, transaction identifier, payment status, amount and fraud or dispute information. Please review the PayPal Australia Privacy Statement.

6. Cookies and website data

WordPress and WooCommerce use cookies and similar technologies for the shopping cart, checkout, login, account sessions, security and preferences. Our server may also record technical and activity data needed to operate, protect and troubleshoot the website.

You can restrict or delete cookies using your browser settings. Disabling essential cookies may prevent the cart, checkout or account areas from working correctly.

7. Who we disclose information to

We disclose only information reasonably necessary to:

• PayPal and parties involved in payment processing or dispute resolution.
• Our website host and technical or security service providers.
• International logistics providers, freight forwarders, postal operators, delivery carriers and customs authorities.
• Professional advisers such as accountants, insurers or legal advisers.
• Regulators, courts, law-enforcement bodies or other parties where required or permitted by law.
• A purchaser or successor if the business or its assets are transferred, subject to appropriate confidentiality arrangements.

These providers may handle information under their own privacy policies.

8. Overseas handling

Veltreno Automotive operates and dispatches orders from China. Personal information required to process and fulfil an order will therefore be accessed or handled in China and disclosed to relevant logistics providers.

Information may also be handled in Australia by payment, customs or delivery providers. PayPal and other infrastructure providers may process information in the United States or other countries described in their privacy notices. Privacy protections in another country may differ from those in Australia.

9. Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, fraud prevention, dispute resolution and applicable accounting, tax, consumer-protection or legal requirements.

Account information may be retained while an account remains active. Backup copies may remain for a limited period after information is removed from the active system. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to legal and technical requirements.

10. Security

We take reasonable administrative, technical and organisational steps to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.

Use a unique password, protect your login details and contact us promptly if you believe your account has been accessed without permission.

11. Access, correction and deletion requests

You may ask us to provide access to personal information we hold about you, correct inaccurate information, delete information we no longer need, withdraw consent, or explain particular handling where applicable law provides that right. Some information can be reviewed or updated through My Account.

Email xuyic612608@gmail.com with the subject Privacy Request. We may need to verify your identity. We will respond within a reasonable period and explain if a request cannot be fulfilled because of a legal, security or record-keeping requirement.

12. Marketing communications

We send promotional electronic messages only where you have consented or where otherwise permitted by law. Order confirmations, payment notices, tracking updates and safety or service messages are not marketing unless they also contain promotional content.

Marketing messages will identify Veltreno Automotive and provide a clear way to unsubscribe. We will action unsubscribe requests within five working days. You may also unsubscribe by emailing us.

13. Children

The website and its products are intended for adults. A person under 18 should use the website or place an order only with a parent or legal guardian. We do not knowingly seek personal information directly from children without appropriate adult involvement.

14. Privacy questions and complaints

Contact the store owner at xuyic612608@gmail.com. Please describe the issue and include enough information for us to investigate. We will acknowledge, investigate and respond within a reasonable period.

If the Australian Privacy Act applies to the matter and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.

15. Changes to this policy

We may update this Privacy Policy when our practices, service providers or legal obligations change. The updated version will be posted here with a revised “Last updated” date.

Contact

Veltreno Automotive
China
Email: xuyic612608@gmail.com