Terms & Conditions
Last updated: 18 August 2026
1. About these Terms
These Terms & Conditions govern orders placed through veltrenoauto.com and your use of the website. The store operates under the trading name Veltreno Automotive from China. We prepare and dispatch automotive accessories from China and currently sell and deliver to addresses in Australia only.
Veltreno Automotive does not currently hold an Australian Business Number and is not registered for Australian GST.
By placing an order, you agree to these Terms. Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL).
2. Eligibility and customer information
You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order. You must provide complete and accurate contact, delivery, billing and vehicle information.
You are responsible for keeping your account credentials secure and for activity through your account, except where caused by our failure to use reasonable care.
3. Product information and vehicle fitment
We take reasonable care to ensure product descriptions, specifications, prices and images are accurate. Screen settings and lighting may cause minor colour differences, but products must still conform to their description and applicable consumer guarantees.
For vehicle-specific products, carefully check the make, model, model year, body style, steering position, configuration and relevant modifications before ordering. If we recommend a product for a purpose or vehicle information you disclosed, the product must be fit for that disclosed purpose as required by law.
Nothing in this section limits your rights where a product is incorrectly described, does not match the agreed vehicle information, is unsafe, defective or otherwise fails a consumer guarantee.
References to vehicle manufacturers, makes and models identify compatibility only. They do not imply sponsorship, approval or affiliation unless expressly stated.
4. Orders and acceptance
Submitting an order is an offer to purchase the selected products under these Terms. An automated receipt or payment notice confirms receipt of the order but does not by itself guarantee acceptance or availability.
We accept an order when payment is confirmed and we send an order confirmation. We may contact you to verify order, vehicle or delivery information before dispatch.
If a product becomes unavailable, cannot be supplied, or contains a material pricing or description error, we will contact you promptly. We will offer a corrected order, an agreed suitable alternative, or cancellation and a full refund. We will not increase an accepted price without your express agreement.
We may reject or cancel an order on reasonable grounds, including suspected fraud, inability to verify information, unavailability or inability to deliver to the supplied address. If we cancel after payment, we will refund all amounts paid for the cancelled products.
5. Prices and payment
All website prices are displayed in Australian dollars (AUD). Shipping to Australian addresses is free. We do not currently add Australian GST at checkout.
Prices displayed are the amount payable to us, except for optional additions selected by you or charges clearly disclosed before you confirm the order. If an authority assesses an import duty, tax or charge directly against the recipient that we could not reasonably quantify or collect, the recipient is responsible for that charge to the extent permitted by law.
Payment is processed by the payment provider displayed at checkout. PayPal is currently available. A payment provider’s separate terms and privacy practices apply to its service. Your provider may apply fees that it discloses to you.
6. Dispatch and delivery
We deliver to valid addresses in Australia only. Orders are normally dispatched from China within 5 business days after payment confirmation. Estimated transit time is 10–15 business days after dispatch.
Delivery times are estimates rather than guaranteed dates. Customs processing, carrier delays, weather, public holidays and remote-area delivery may affect transit time. We will notify you if we become aware of a significant delay.
Tracking details will be sent to the order email after dispatch and may take up to 48 hours to update. You must provide a complete and accurate address. Contact us immediately if it needs correction; an address change cannot be guaranteed after dispatch.
If we cannot supply an order within the agreed or a reasonable time, we will provide an appropriate solution, which may include replacement, redelivery or refund, as required by the ACL.
7. Ownership and delivery risk
Ownership passes to you after we receive full cleared payment. Risk of loss or damage remains with us until the order is delivered to the address in your order or received by a person authorised at that address, except where you independently arrange a carrier that we did not offer.
8. Cancellations
Contact us as soon as possible if you wish to cancel. If an order has not been dispatched and production of any product expressly identified as custom-made or personalised has not begun, we will normally accept the cancellation and issue a refund.
Once an order has been dispatched, or agreed custom production has begun, the request will be handled under our Refund & Returns Policy. This does not limit any cancellation or remedy required by law.
9. Returns, refunds and Australian Consumer Law
Our Refund & Returns Policy forms part of these Terms.
Products sold to Australian consumers come with statutory guarantees that cannot be removed by store terms. Products must be of acceptable quality, safe, fit for any disclosed purpose and match their description.
For a major failure, you may be entitled to choose a replacement or refund and may claim compensation for reasonably foreseeable loss or damage. For a non-major failure, we may provide an appropriate remedy within a reasonable time. If we do not do so, further remedies may be available under law.
We will pay or reimburse reasonable return or collection costs where required by the ACL. We may ask for reasonable proof of purchase and information needed to assess the issue.
10. Warranties and installation
Consumer guarantees apply independently of any manufacturer or voluntary warranty. We do not provide an additional express warranty unless one is clearly stated on the product page or in a document supplied with the product.
Follow all supplied instructions and relevant vehicle manufacturer instructions. Where a product reasonably requires professional installation, use a suitably qualified installer. This does not affect your rights if the product or supplied instructions are defective, unsafe or unfit for their stated purpose.
11. Acceptable use
You must not use the website to engage in unlawful, fraudulent or misleading conduct; interfere with operation or security; introduce malicious code; attempt unauthorised access; infringe intellectual property or privacy rights; or place false or abusive orders.
We may restrict access where reasonably necessary to protect customers, the website or our legal rights.
12. Intellectual property
Unless otherwise stated, the website and its original text, layout, graphics, photographs, branding and other content are owned by or licensed to Veltreno Automotive. You may use the website for personal shopping purposes but may not commercially reproduce or distribute protected content without permission, except where permitted by law.
Third-party names and trade marks remain the property of their respective owners.
13. Third-party services and links
The website may link to or use independent services, including payment providers and delivery carriers. Their own terms and privacy practices may apply.
Using a payment provider or carrier does not remove our obligations concerning your Veltreno order or any non-excludable consumer right.
14. Liability
Nothing in these Terms excludes or limits liability, guarantees, rights or remedies that cannot legally be excluded or limited, including under the ACL.
Subject to those rights, each party is responsible for loss that was reasonably foreseeable and caused by its breach. We are not responsible to the extent loss is caused by inaccurate information supplied by you, unlawful conduct, abnormal misuse or failure to follow reasonable instructions.
Events beyond our reasonable control may delay performance, but they do not remove any obligation to provide a solution or remedy required by law.
15. Privacy
Our collection, use and protection of personal information are described in our Privacy Policy.
16. Changes to these Terms
We may update these Terms prospectively to reflect changes to our products, operations or legal obligations. The Terms displayed when you place an order will normally apply to that order. We will not retroactively make a material change that disadvantages you unless required by law or agreed with you.
17. Governing law and disputes
These Terms and orders are governed by the ACL and other laws that mandatorily apply to the transaction, including applicable laws of the Australian state or territory in which the customer ordinarily resides.
The parties submit to the non-exclusive jurisdiction of courts and tribunals lawfully able to hear the dispute. Nothing requires an Australian consumer to bring a claim only outside Australia or prevents use of an applicable consumer protection agency, court or tribunal.
Please contact us first so we have an opportunity to resolve a concern.
18. General
If any part of these Terms is unlawful or unenforceable, it will be read down or removed only to the extent necessary. The remaining provisions continue to apply. A delay in exercising a right is not a waiver of that right.
19. Contact
Veltreno Automotive
China
Email: xuyic612608@gmail.com