Refund & Returns Policy
Last updated: 18 August 2026
This policy applies to products purchased directly from veltrenoauto.com and delivered to an address in Australia. Veltreno Automotive sells and dispatches automotive accessories from China.
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Australian Consumer Law
Products sold to Australian consumers are covered by statutory consumer guarantees. They must be of acceptable quality, safe and durable, match their description, and be fit for any purpose made known to us before purchase.
These rights apply independently of this policy and are not limited to a fixed number of days.
Faulty, damaged, incorrect or misdescribed products
Please contact us if a product arrives damaged, is faulty or unsafe, is materially different from its description, is not the item ordered, or does not fit the vehicle stated in the order because our description or fitment guidance was incorrect.
Email xuyic612608@gmail.com with your name, order number, a description of the problem, and photographs or video where reasonably available. Images can help us assess the issue more quickly, but they do not replace your legal rights. We may reasonably assess the product before providing a remedy.
Major problems
If a product has a major problem under the ACL, you may reject it and choose either a full refund or a replacement of the same type where reasonably available.
A major problem may include a product that is unsafe, substantially different from its description, or unable to perform its normal or disclosed purpose and cannot easily be fixed within a reasonable time. Other legal rights may also apply, including compensation for reasonably foreseeable loss or a reduction in value.
Minor problems
If a product has a minor problem, we will provide an appropriate remedy at no cost, such as a repair or replacement. If we cannot or do not fix the problem within a reasonable time, further remedies may be available under the ACL.
Change-of-mind returns
We do not offer refunds or exchanges where you simply change your mind, find the product cheaper elsewhere, no longer want it, or select the wrong vehicle make, model, year, steering position or other option.
Please check all vehicle and product details carefully before ordering. This change-of-mind policy does not apply where a product is faulty, unsafe, incorrect, misdescribed, or otherwise fails to meet a consumer guarantee.
Returning a product
Contact us before sending a product so we can provide written return instructions and the correct return address. Do not send a return to an address shown on a parcel label unless we confirm that address in writing.
- Original packaging is not required for an ACL claim.
- We may request proof of purchase, such as an order confirmation, receipt or payment record.
- Products that can reasonably be posted may need to be returned following our instructions.
- If the product is confirmed to have a problem, we will reimburse reasonable return postage costs.
- If a faulty product is large, heavy or difficult to return, we will arrange or pay for reasonable collection or return transport.
Please keep receipts for return postage we ask you to pay. If an assessment finds that the product does not have a problem, you may be responsible for reasonable collection or inspection costs, but only where we gave you a reasonable estimate before those costs were incurred.
Refunds
Approved refunds will be issued to the original payment method unless we agree on another method. For a major problem, the refund will be for the full amount paid for the affected product, without a restocking fee or deduction for use. Payment providers and financial institutions may require additional processing time after we issue a refund.
When a remedy may not apply
A remedy may not be available where the problem was caused by misuse, accidental damage, abnormal use, or installation contrary to clear instructions supplied with the product. This does not affect rights relating to any separate fault or problem that was not disclosed before purchase.
Contact
Veltreno Automotive
China
Email: xuyic612608@gmail.com